The Twin Creeks Environmental Centre (Landfill) is privately owned and operated by Waste Management. The Township of Warwick maintains a rigorous oversight role to ensure the facility operates in compliance with environmental standards and community interests.
Township Oversight & Advocacy
To ensure the protection of our environment and the well-being of our residents, the Township of Warwick utilizes three distinct bodies to monitor the facility’s operations:
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Warwick Public Liaison Committee (WPLC): Acts as a bridge between the community and the facility. This committee ensures transparency, provides a forum for public concerns, and keeps residents informed about site activities.
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Peer Review Team: A group of independent experts retained by the Township to conduct "second-opinion" reviews of all technical reports and data submitted by the facility operators.
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Technical Review Team: Focuses on the complex engineering and compliance aspects of the site, ensuring that the physical operations meet or exceed provincial regulatory requirements.
Facility Optimization & Expansion
The facility is currently undergoing an Optimization Process. The Township’s oversight teams are closely involved in reviewing these plans to ensure that any expansion is data-driven, realistic, and prioritizes the long-term health and safety of our rural community. To read more about the Optimization process please visit WMs project page at https://www.wm.com/ca/en/twin-creeks-landfill/landfill-optimization-project
Location & Hours
- Address: 5768 Nauvoo Road, Watford, ON N0M 2S0
- General Phone: 519-849-5810
- Hours: Monday through Friday (7 a.m.–4 p.m.) | Saturday (7 a.m.–11 a.m.) | Sun (Closed)
Reporting Issues & Formal Complaints
Residents who experience odour, dust, noise or other issues related to the WM Twin Creeks Landfill can report their concerns through a dedicated 24-hour complaint reporting line.
How to Report a Complaint
Call 1-800-465-4551, available 24 hours a day, 7 days a week.
The complaint line is monitored by Answer Plus, which will collect information about your concern and provide it directly to WM Twin Creeks onsite staff.
When submitting a complaint, you will be asked to provide:
- Your name
- Phone number
- Address
- Email address
- Date and time of the incident
- Location of the incident
- Nature of the issue or complaint
- Any additional information that may assist with the investigation
Residents are encouraged to report concerns as soon as possible and provide as much detail as they can.
What Happens After a Complaint Is Submitted?
Once a complaint is received, the WM Twin Creeks Operations Team will investigate the concern and follow up with the complainant regarding the investigation results and any actions taken.
WM has advised that each complaint is reported to the Ministry of the Environment, Conservation and Parks (MECP) and included in the site's Compliance Monitoring Reports.
Questions or More Information
For more information, contact Twin Creeks Environmental Centre at 519-849-5810.
